Support - Web Hosting Q & A
Uploading Your Site Files To Our Server
Q. What are the correct ftp settings to connect to your server?
| A. | ftp address: | ftp.yourdomain.com |
| ftp port: | 21 | |
| username: | your ftp username | |
| password: | your ftp password | |
Q. I've forgotten my ftp username and/or password. How can I retrieve it?
A. For your security, our server stores your ftp password in an encrypted form which we cannot retrieve for you. However, if you've lost or forgotten you ftp username or password, contact us by phone and we will replace it with a new one of your choice. If changing your username, a new password will also be required. You may be required to answer a security question in order to make this change.
Q. I'm having trouble connecting via ftp. My login seems to be accepted but I can't transfer any files to/from the server. What's wrong?
A. Change the Passive Mode setting in your ftp client software. Reconnect with this new setting and it should work correctly.
Q. When I connect to your server via ftp, what folder is the root of my website?
A. The default folder you see when you connect via ftp is the root public folder of your website.
Q. I just connected to your server for the first time. Why are there a number of files and folders already in the root folder of my website?
A. When we activate your web hosting account, we pre-install files and folders needed to make certain features of your web hosting package functional. These files and folders should not be deleted, renamed, or moved.
Q. What should my website's homepage be called?
A. index.htm.
Q. Do you support FrontPage Server Extensions?
A. No.
Website Statistics
Q. How do I access my website's usage statistics?
A. Point your web browser to:
http://www.yourdomain.com/cgi-bin/awstats.pl?config=yourdomain.com
Q. How often are my site's statistics updated?
A. Every 24 hours.
Q. I don't want anyone but me to be able to access my site's statistics. Can you restrict access to them?
A. We can restrict access to your statistics a few different ways. Contact us to arrange this. A nominal service charge may apply.
Q. My site's statistics show a recurring 404 (page not found) error on a file called robots.txt. I don't have this file in my site - do I need it and what does it do?
A. The robots.txt file is used by search engines when they attempt to index your site. You can control what pages and folders of your site are indexed by the search engines with a properly configured robots.txt file in the root folder of your site. If your site does not have a robots.txt file, your site statistics will register a 404 (page not found) error each time a search engine comes looking for it, and the search engine will then attempt to index all of the contents of your site.
Q. Is it possible for you to customize my site's statistics by filtering out certain IP addresses, site filenames, or file types?
A. Yes. Please contact us to arrange this. A nominal service charge may apply.
Scripts & CGI-BIN
Q. What scripts do you offer for your hosting customers?
A. At this time, we include (and support) FormMail. We have also collected a variety of useful freeware and shareware JavaScript items. These will eventually be made available on our website, but in the meantime please contact us to find out more.
Q. I have a Perl script I'd like to use on my site. What's the procedure to get it up and running?
A. Email the script to us along with its documentation, and we'll set it up on the server for you. We do reserve the right to not accept some scripts if we feel they may compromise the security of our server.
Other Hosting Features
Q. How do I set up a MySQL database, a Wordpress blog, a Drupal site, or a Windows Streaming Media Server?
A. Please contact us to arrange configuration of these services. There is a monthly fee for the use of a Windows Streaming Media Server. Please refer to our web hosting page for details.
Q. How can I administer my MySQL database on your server?
A. Once we've performed your initial database setup, you will be able to administer your database with the PHPMyAdmin web interface.
Didn't find what you were looking for? Make a suggestion for our Web Hosting Q & A page, or contact us for help with your issue.