Support - Email Hosting Q & A
Q. I'm trying to set up my email program for my email account. What are the correct settings?
A. |
email address: |
yourname@yourdomain.com |
| username: |
yourname@yourdomain.com |
|
| password: |
your email password |
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| incoming (POP3) mail server : |
mail.yourdomain.com |
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| outgoing (SMTP) mail server : |
your ISP's mail server (e.g. shawmail.gv.shawcable.net OR mail.telus.net) |
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Note: If you would like to use our secure POP3 server, simply enable this feature in your email program on the standard port 995. This setting is sometimes referred to as an encrypted SSL connection. You may be prompted to accept the secure server's security certificate when you check mail or open your email program. |
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Q. I can't remember my email password. How can I retrieve or change it?
A. For your security, our server stores your email password in an encrypted form which cannot be retrieved. However, if you've lost or forgotten you email password, you may login to your email control panel at http://users.yourdomain.com or http://users.raindogsolutions.ca using your primary email address (yourname@yourdomain.com) and the email password for that account. From your control panel you can manage all the email accounts for your domain, including assigning new passwords. If you can't remember the password for your primary email account, contact us by phone and we will replace your password with a new one of your choice (you may be required to answer a security question in order to make this change).
Q. How do I add or remove email addresses from my account?
A. Login to your email control panel at http://users.yourdomain.com or http://users.raindogsolutions.ca using your primary email address and the password for that account. From this control panel you can fully manage your email accounts, including adding/removing accounts, changing passwords, email forwarding, and email aliases. If you can't remember your password to login, please contact us by phone to reset your password (you may be required to answer a security question in order to make this change). A limited number of email accounts are included with your hosting package at no additional charge. Additional email accounts are subject to a nominal monthly cost, or we can upgrade your annual hosting package to one which includes more email accounts. Please refer to our web hosting packages for details.
Q. How do I set up an email autoresponder for when I'm away?
A. Log into our webmail service, click on the Settings button, and in the new window that opens, click on the Out Of Office tab. Select the "I am not in office now" setting to engage the autoresponder. Fill in the text box below it with the message you would like people to automatically receive when they send you email during your absence. Click on the Save and Close button to accept these settings. To turn off the autoresponder, go back to the same Out Of Office screen, select the "I am in office now" setting, and click the Save and Close button to restore your email back to normal operation.
Webmail
Q. How do I use your webmail service to access my email?
A. Point your web browser to http://webmail.yourdomain.com (or to http://webmail.raindogsolutions.ca) OR if you prefer, you can use an encrypted secure connection for accessing webmail by visiting https://webmail.yourdomain.com (or https://webmail.raindogsolutions.ca). You may be asked to accept a security certificate to access the secure webmail site. Please choose Ok/Yes/Install to accept the certificate if prompted to do so, and then log in using your full email address as the username (e.g. yourname@yourdomain.com), and your email password. Once you log in, you'll find that using the webmail service is similar to using the email application on your own computer.
Q. When I click on the New Mail button to create a new email message, nothing happens. What's the problem?
A. The new mail message opens in a new window, which can be blocked by popup-blocker programs, such as those built into Internet Explorer, the Google Toolbar, etc. Please turn off any popup-blocking software and try again.
Q. When I try to send a message using webmail, nothing happens when I click the Send button. What's the problem?
A. This happens with some web browsers when using our full-featured webmail interface. Please use a different browser or switch to the simplified webmail interface (choose simplified rather than full-featured when you log in).
Q. Which web browsers are supported by your webmail service?
A. We have successfully tested our webmail service on Windows XP and Vista with Internet Explorer 6 and 7, Firefox 1.5, 2.0 and 3.0, Netscape 8.1 and Opera 9. Using Ubuntu Linux we have also successfully tested Epiphany and Firefox 1.5. Please note that some browsers will work best using the simplified webmail interface (choose simplified rather than full-featured when you log in).
Q. Is the webmail service compatible with web-enabled phones and other portable devices?
A. Although we do not officially support these devices, our webmail service is available in a scaled-down version for users with limited-capacity devices and/or slower internet connections. Simply browse to our webmail site, and prior to logging in, select the "Simplified" user experience option.
Q. I'd like to access my email on a portable device using a different protocol. Can this be done?
A. Please contact us with your specific requirements and we'll do our best to help.
Junk (Spam) Email
Q. How does your email system prevent junk email?
A. We use a combination of tools and techniques to fight unsolicited junk email, also known as spam. Whenever a new email message is sent to our server, the server runs a series of checks on it, such as the validity of the sender's email address and the email provider it came from. The sender's email address is also checked against databases of known "professional" junk mail distributors, and if found in any of these databases, the message is prevented from entering our mail server. Mail that is allowed to enter our server goes through additional analysis for certain keywords, phrases, and other red flags that suggest it may be junk mail. If it matches any of these criteria it is flagged as **SPAM** in the subject line of the message. By default, our system will store all email flagged this way into the Junk Email folder for your email account. You can only access this folder via our webmail service.
Q. How do I get email out of the Junk Email folder so I can download it to my computer?
A. Log into our webmail service and use the Move To Folder command to transfer mail from the Junk Email folder to your Inbox (you can also use drag-and-drop).
Q. How do I prevent all my junk email from being automatically moved to the Junk Email folder?
A. Log into our webmail service and click the Settings button, then click the Spam tab. Uncheck the box labelled "Move spam to the junk email foder" and click OK. This will make all of your subsequent junk email go to your Inbox. It will still be flagged as **SPAM** in the subject line.
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