Services - Maintenance

Proactive maintenance can be the key to the trouble-free performance of your computer. The most common cause of computer hardware failures is heat, often caused by cooling ducts being blocked by accumulated dust, animal hair, etc.

We've put together an easy, inexpensive maintenance plan to take the hassle out of keeping your PCs properly maintained. For computers in a home or office environment that get "average use" we recommend using this service once or twice a year. For computers in particularly dusty environments, servers, or any computers that run 24 hours/day, we recommend having them serviced at least twice per year.

Here's how it works:

We pick up your computer(s). Desktop & laptop computers are accepted.
We perform a thorough maintenance routine on each computer at our service facility.
We return your computer(s) to you the next business day.

If you choose our Friday pickup option, we can arrange to pick up your computer(s) just before you close for the weekend (as late as 5:30PM), and return them to you by 10:00AM the following Monday*.

Maintenance Plan Services

When you choose our maintenance plan, each computer we service will receive the following:

pickup from your location in the Greater Victoria area
check of all basic functions for correct operation (including power-up, successful error-free operating system load, all drives functioning, cd/dvd burning if applicable)
check of all system voltages, temperatures, and fan speeds
cleaning of all system fans, heatsinks, power supply, case, and air intake/exhaust ducts
re-check of all system voltages, temperatures, and fan speeds
check of hard disk drive(s) for errors
full system virus scan
full system spyware scan
check for critical/security updates to operating system, hardware drivers, and accessory software
cleanup of old temporary files
defragmentation of hard disk drive(s)
a written report of all procedures performed including any specific observations, recommendations, or additional work performed
delivery back to your location
next business day turnaround

Maintenance Plan Pricing

Pickup Day*	Return Day*	First PC	Additional PCs (ea.)**	Server PC (ea.)**
Mon-Thu	NBD***	$129.00	$99.00	$129.00
Fri	Mon	$179.00	$149.00	$179.00

*	Excluding holidays.
**	We'll accept a maximum of 8 computers per booking in order to ensure that our delivery standards can be met. If you require maintenance on more than 8 computers, please arrange an additional booking with us.
***	NBD = next business day.

Maintenance Plan Requirements

To ensure a smooth and efficient turnaround of the maintenance process, we will require the following from you:

full administrator-level access to each computer (all usernames & passwords supplied)
all computers ready for pickup at the appointed pickup time
any additional work required or known computer issues should be made known at pickup time
laptop computers must include their AC power supplies, as battery power will not last long enough to complete our procedures
contact information for the person responsible for the computers being serviced, in the event that additional information, or authorization for additional work, is required

Book now using our online service request form.